Frequently asked questions

Do you deliver abroad?

Yes, for delivery the current rate will apply when updating your basket according to the address you have specified.

Can I track my packing?

Yes. An email will be sent on the very day of the expedition for you to check the status of your packing on the appropriate site.

Custom fees.

For a delivery in France and other EU member countries, VTA is already applied on prices at the time of purchase. For other countries however, custom fees might be applied according to the country regulations. They are to be paid by the buyer.

Returns and exchanges.

Non-personalized products may be return in a 14 calendar days delay. The client will be fully reimbursed if the product has not been worn and is returned in its original state, fully equipped, casket included.

Warranty

Your Semper & Adhuc watch is guaranteed during two years against any failure in the manufacturing. -> Warranty

Where could I go to have my watch maintained or repaired?

While your time keeper is under guarantee, we strongly advise you to contact the Semper & Adhuc workshop, so your watchmaker may evaluate precisely the wear, maintain the watch and if needed do the reparation himself. Outside the warranty period, you can either contact our after sales service or go to the fine watchmaker of your choice.

Is my watch waterproof?

Your Semper & Adhuc watch is waterproofed till 3 ATM. It means that it will resist to any accidental contact with water (like splashing or rain), but won’t resist any extended contact (like bathing, or showering…).

How precise is a Semper & Adhuc watch?

The Semper & Adhuc restored movements are set to carry from +/- 30 seconds a day (which explains why in general a watchmaker will always favour a little advance when finely regulating the watch in the six positions). The way of wearing your watch and the external conditions of temperature and humidity are also factors of variations. In fact, under cold temperature, the metal tends to retract itself, while it dilates under heat, modifying thereby the inertia of the balance. Another thing to know, is that your watch moves with your body all day long: when you stay upright, the crown points down, while when typing on your computer, it stays at the horizontal, and when raising your arm, it points to the sky….So your activity will have consequences on the gravity effect and thus on the mobile pieces which are used to its regulation. Nevertheless, those are only very tiny variations which will never perturbate the deepest function of the mechanism, and your watch will stay “on time”.

How does a mechanical watch work?

The Semper & Adhuc watches contains a mainspring instead of a battery. You will have to wind it every morning by turning the crown. Thanks to its elasticity, the spring will slowly unroll to try to find back its original shape. In doing so, it restitutes the motion force accumulated and make the wheelwork turn throughout the day.  This rewinding operation that may seemed obsolete, will soon become a ritual creating a special bond between you and this everyday object, helping you to rediscover the true notion of time.

Is it possible to make an appointment to discover the workshop and the collection?

Yes, of course. The Semper & Adhuc workshop opens to door to any customer who wish to discover the collection and try the watches. An appointment is required though, but you can plan it on our contact page.

How do I change my bracelet?

Use the pin punch provided (the tool in your casket). Maintain strongly but delicately your watch on its side, with the crown upward. (For security reasons and to avoid any fall, we advise you to use a support: the cork of the packaging, for example.) Push the pin into the tiny hole drilled in the corn to exercise a pressure on the mainspring of the bar, and push gently to exercise a lateral force on the watchband so that it can go off. The new watchband will be completely replaced when you hear the clicking of the bar confirming it is back into its original position.

Another Question?

You cannot find the answer you are looking for? Please do not hesitate to contact us through our contact page. We will be glad to answer you as quickly as possible.